Privacy Policy

ShieldNet Home Security

Effective Date: 07/18/2026

ShieldNet Home Security ("ShieldNet," "we," "our," or "us") values your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when providing our home network security services.

1. Information We Collect

Depending on the services you purchase, ShieldNet may collect or access the following information:

Customer Information

Name
Email address
Phone number
Billing information
Service address

Device Information

Through our management and security tools, we may be able to view information such as:

Computer name
Device manufacturer and model
Operating system version
Installed software and applications
Software version numbers
Device health and status
Security update status
Hardware specifications
Basic network configuration
Error logs related to troubleshooting

DNS & Network Information

If you use our DNS protection services, we may be able to view:

DNS query logs
Blocked domain requests
Security events related to malicious or phishing domains
Device names (if configured)
Network activity necessary to diagnose security or connectivity issues

ShieldNet does not inspect the contents of your personal files, emails, documents, photos, passwords, or web browsing content beyond DNS requests handled by our DNS service.

2. How We Use Your Information

Your information is used only to:

Provide the services you purchased
Configure and maintain your network security
Troubleshoot technical issues
Improve the reliability of our services
Respond to customer support requests
Detect malware or security threats affecting your devices

We do not use your information for advertising or marketing purposes without your consent.

3. Information Sharing

ShieldNet does not sell, rent, or trade your personal information or device information to any third party.

Information will only be shared:

When required by law
With trusted service providers necessary to deliver our services (such as CCleaner Cloud or NextDNS)
With your permission

4. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or misuse.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain customer information only for as long as necessary to:

Provide services
Maintain customer accounts
Comply with legal obligations
Resolve disputes
Enforce agreements

DNS logs and device information may be retained for troubleshooting, security analysis, and service management and will be deleted when no longer needed.

6. Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Request deletion of your account information (subject to legal or contractual obligations)
Cancel your services at any time

7. Third-Party Services

ShieldNet uses reputable third-party service providers, including but not limited to:

CCleaner Cloud
NextDNS

These providers maintain their own privacy policies and security practices. Your use of services powered by these providers may also be subject to their respective terms and privacy policies.

8. Children's Privacy

ShieldNet services are not intended for children under the age of 13, and we do not knowingly collect personal information directly from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

10. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact: